HM AI OS
HM AI Employees
Har bir AI xodim rol, supervisor, permission, KPI, runtime, memory va activity tarixi bilan ro'yxatda turadi.
Director View
Initial employees only. Backend ulanmagan.
Total AI Employees
4
AI Employees Working
4
Task Queue
9
Online
2
Busy
1
Learning
1
Offline
0
Open Tasks
7
Completed Today
4
Escalations
2
Blocked Tasks
2
Slow Employees
1
Best Performance
Director AI
System Health
96%
Intelligence Layer
Identity controls behavior. Runtime controls execution. Event Bus controls communication. CRM controls business data.
Identities
4
Prompt Versions
4
Simulation Mode
Safe
Production Actions
Disabled
AI Workspace
Workspace owns operational coordination. Runtime owns business state. Identity owns behavior. Event Bus owns communication.
Simulation Mode
No production execution
Current Workspace Load
5
Blocked Items
1
Escalations
1
Average Processing Time
27 min
System Health
Ready for simulation
Queues
7
Simulation Scenarios
3
Production Actions
Disabled
Global Task Queue
0Priority Queue
1Waiting Queue
1Completed Queue
1Escalation Queue
1Blocked Queue
1Review Queue
0Observe
Analyze
Plan
Prepare Action
Request Approval
Ready
Runtime Integration Pilot
Reception AI publishes one safe workspace command. Runtime validates the workspace state, performs the transition, writes audit events, and reflects the workspace as Completed or Failed.
Command Publisher
Workspace
Runtime Owner
CRM Runtime
Endpoint
/api/workspace/commands/review-instagram-lead
Execution Mode
No LLM
WorkspaceCommandPublished
RuntimeAccepted
RuntimeCompleted
Runtime Expansion
Each command has its own feature flag.
RequestStudentDocuments
HM_AI_CMD_REQUEST_STUDENT_DOCUMENTS
Workspace command, Runtime validation, Runtime transition, audit trail, workspace update.
VerifyStudentDocuments
HM_AI_CMD_VERIFY_STUDENT_DOCUMENTS
Workspace command, Runtime validation, Runtime transition, audit trail, workspace update.
AssignLeadToAgent
HM_AI_CMD_ASSIGN_LEAD_TO_AGENT
Workspace command, Runtime validation, Runtime transition, audit trail, workspace update.
CreateLeadFollowUp
HM_AI_CMD_CREATE_LEAD_FOLLOW_UP
Workspace command, Runtime validation, Runtime transition, audit trail, workspace update.
UpdateLeadStage
HM_AI_CMD_UPDATE_LEAD_STAGE
Workspace command, Runtime validation, Runtime transition, audit trail, workspace update.
EscalateToDirector
HM_AI_CMD_ESCALATE_TO_DIRECTOR
Workspace command, Runtime validation, Runtime transition, audit trail, workspace update.
Instagram lead needs classification before CRM handoff.
High risk
12 min
Owner AI
AI-002
Stage
Analyze -> Plan
Priority
Critical
Updated
2026-07-21 09:22
WorkspaceCreated
09:10Reception AI
New Instagram lead entered the AI workspace.
StageChanged
09:22Reception AI
Lead message captured and ready for intent analysis.
Student document package is incomplete.
Medium risk
35 min
Owner AI
AI-003
Stage
Waiting -> Ready
Priority
High
Updated
2026-07-21 10:30
WorkspaceCreated
10:05Admission AI
Student document check requested.
StageChanged
10:30Admission AI
Passport scan missing from upload set.
Finance approval required before next admission step.
High risk
20 min
Owner AI
AI-001
Stage
Escalated -> Review
Priority
High
Updated
2026-07-21 11:16
Escalated
11:16CRM AI
Payment confirmation is required.
Lead review was prepared for manager approval.
Low risk
22 min
Owner AI
AI-004
Stage
Completed -> Completed
Priority
Medium
Updated
2026-07-21 09:02
Resolved
09:02CRM AI
Review package completed in simulation workspace.
Required university requirement source is unavailable.
Medium risk
45 min
Owner AI
AI-003
Stage
Blocked -> Review
Priority
Medium
Updated
2026-07-21 08:20
StageChanged
08:20Admission AI
Knowledge source unavailable.
Workspace is coordinating active CRM and admission preparation without production execution.
Blocked
1
High Risk
2
Escalations
1
Keep Director AI in review mode only.
Promote blocked admission checks into explicit approval tasks.
Connect real execution in Sprint 5 through Runtime commands only.
AI-002
1
AI-003
2
AI-001
1
AI-004
1
Management
1
Admissions
2
CRM
2
New Instagram Lead
Instagram DM received by Reception AI
Observe - Reception AI
Capture incoming message context.
Analyze - Reception AI
Classify intent and urgency.
Plan - CRM AI
Prepare CRM review task.
Ready - Admission AI
Wait for document or program details.
No production execution: Yes
New Telegram Lead
Telegram conversation handed to Reception AI
Observe - Reception AI
Read channel metadata and message text.
Analyze - Reception AI
Detect education interest and language.
Plan - CRM AI
Prepare lead assignment recommendation.
No production execution: Yes
New Student Document
Student document uploaded for admission review
Observe - Admission AI
Inspect document type metadata.
Analyze - Admission AI
Compare against university requirement checklist.
Waiting - Admission AI
Request missing information if incomplete.
Review - Director AI
Escalate only when approval is required.
No production execution: Yes
Chief Executive AI
HM AI kompaniyasining strategik nazorat, prioritet va ijro monitoringi uchun mas'ul bosh AI xodimi.
Supervisor
CEO
Current Task
HM CRM production release monitoring
Runtime
Executive Runtime
Inbox
3
Completed
1
Escalated
1
Performance
96%
Current Work
Review runtime health, open escalations and release blocker summary without performing operational CRM work.
Front Office AI
Telegram, Instagram va web kiruvchi murojaatlarni birinchi qabul qiluvchi AI xodim.
Supervisor
Director AI
Current Task
Instagram and Telegram intake monitoring
Runtime
CRM Runtime
Inbox
3
Completed
1
Escalated
1
Performance
94%
Current Work
Review new Instagram DM intent and prepare lead intake task. No automatic AI execution in Sprint 2.
Admission Runtime AI
Talaba qabul jarayoni, hujjat holati va admission lifecycle nazoratini yurituvchi AI xodim.
Supervisor
Director AI
Current Task
Document readiness training
Runtime
Admission Runtime
Inbox
2
Completed
1
Escalated
0
Performance
82%
Current Work
Prepare document request for student admission package.
CRM Runtime AI
Lead pipeline, student statuses, agent assignment va CRM analytics holatini kuzatuvchi AI xodim.
Supervisor
Director AI
Current Task
Lead pipeline audit queue
Runtime
CRM Runtime
Inbox
2
Completed
1
Escalated
0
Performance
95%
Current Work
Check lead completeness, owner assignment and pipeline status.